{"id":4020,"date":"2014-04-20T13:16:04","date_gmt":"2014-04-20T13:16:04","guid":{"rendered":"https:\/\/get3dsmart.com\/Stagingsite\/\/\/?p=4020"},"modified":"2017-07-11T13:22:51","modified_gmt":"2017-07-11T13:22:51","slug":"are-you-experienced","status":"publish","type":"post","link":"https:\/\/get3dsmart.com\/Stagingsite\/2014\/04\/20\/are-you-experienced\/","title":{"rendered":"Are You Experienced?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Have you ever been experienced? I have. Lyrics from that Jimi Hendrix song make for a great introduction. Not the kind of experience you get working in an industry for years or even decades, though that\u2019s important. In this article I\u2019m primarily talking about the shopper\u2019s experience. Not the online user experience, though again, that certainly matters. Here I\u2019m focused on the in-store shopping experience. Old school UX.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From a recent Internet Retailer <\/span><a href=\"http:\/\/www.internetretailer.com\/mobile\/2014\/02\/20\/digital-future-stores\"><span style=\"font-weight: 400;\">article<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cConsumers are spending less time shopping in stores and shifting more of their retail dollars to the web. The Bureau of Labor Statistics\u2019 American Time Use Survey shows that between 2004 and 2012, the average amount of time consumers 15 and older spent shopping for consumers goods on weekends dropped 14.3%; on weekdays, it dropped 11.8%. Even during the hectic holiday season last November and December foot traffic in stores fell 14.6% compared to the previous year, according to ShopperTrak, which monitors traffic and sales at major malls and retail chains. Meanwhile, online sales are growing at a double-digit pace; they were up 16.9% year over year in 2013, according to the U.S. Commerce Department, whereas total retail sales, which include e-commerce, grew 4.2%.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No one is suggesting brick-and-mortar is already dead. This isn&#8217;t an obituary. But, something big has to happen for stores to retain their relevance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another recent <\/span><a href=\"http:\/\/www.forbes.com\/sites\/jeremybogaisky\/2014\/02\/12\/retail-in-crisis-these-are-the-changes-brick-and-mortar-stores-must-make\/\"><span style=\"font-weight: 400;\">piece<\/span><\/a><span style=\"font-weight: 400;\"> from Forbes makes the case:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAs consumers increasingly engage digitally and make fewer trips to stores and malls, there are serious questions about how brick-and-mortar stores that were once the center of consumerism will transform. Certainly retailers may close underperforming stores and consolidate locations, but more fundamental changes also must occur\u2026\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Forbes author, Brian Walker goes on to recommend that retailers \u201cturn their stores into fulfillment centers, take the in-store experience to a different level, and integrate channels relentlessly, to the point that channel disappears.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Retailers probably don\u2019t have much choice regarding channel integration. Seemingly overnight, the world has gone mobile. As much as 50% of some retailer\u2019s online traffic came from mobile devices last holiday season. Just when retailers were finally getting comfortable with desktop eCommerce.<\/span><\/p>\n<p><b>Tech innovation and adoption are operating at hyper-speed<\/b><span style=\"font-weight: 400;\">. Who know\u2019s what\u2019s next? Maybe <\/span><a href=\"http:\/\/www.cnn.com\/2014\/04\/15\/tech\/mobile\/google-glass-public-sale\/\"><span style=\"font-weight: 400;\">glassholes<\/span><\/a><span style=\"font-weight: 400;\"> will be everywhere, and in a few short years, a significant chunk of retailers\u2019 digital traffic will be coming from wearable technology. Probably right around the time we all get comfortable with mobile, right?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what about turning stores into online fulfillment centers? I really like this idea, but how do you address the big nagging problem of <\/span><b>redundant inventory<\/b><span style=\"font-weight: 400;\">? Executives at Walmart recently <\/span><a href=\"http:\/\/www.bloomberg.com\/news\/2014-03-28\/wal-mart-says-refilling-empty-shelves-is-3-billion-opportunity.html\"><span style=\"font-weight: 400;\">said<\/span><\/a><span style=\"font-weight: 400;\"> that better stocking their store shelves was a $3 billion opportunity. Even the world\u2019s largest retailer, with arguably the world\u2019s most sophisticated supply chain, recognizes the challenge. Optimizing inventory at thousands of locations is difficult enough when you\u2019re just trying to stock shelves. Fulfilling from all those locations just compounds the problem.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even fulfilling orders from dedicated warehouses has proven a difficult (and expensive) task. The Home Depot has probably spent billions on its eCommerce platform. They&#8217;re also investing heavily in the supply chain to support it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, if omnichannel is the price of admission and in-store fulfillment is too difficult a model, then it really comes down to the in-store experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019m asked frequently how retailers can win at the intersection of digital and physical. I say <\/span><b>3D printing is the intersection of digital and physical<\/b><span style=\"font-weight: 400;\">, or as my (3DLT) co-Founder, Colin Klayer prefers to say, \u201cbits and atoms.\u201d 3D printed products are created, shipped, and stored digitally. If you\u2019ve got a 3D printer handy, they\u2019re available and in-stock. No boats, no trains, and no trucks required.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019ve <\/span><a href=\"http:\/\/blog.3dlt.com\/2013\/05\/20\/3d-printing-beyond-the-desktop\/\"><span style=\"font-weight: 400;\">mentioned<\/span><\/a><span style=\"font-weight: 400;\"> this a bunch of times before, but will say it again. Even <\/span><b>IF<\/b><span style=\"font-weight: 400;\"> 3D printers become ubiquitous in every household, there will still be many times and many reasons when consumers will want someone to print on their behalf. Sizes, substrates, finishing, convenience, and plenty of other reasons come to mind. The next question is where? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The answer, we believe, is brick-and-mortar stores. The same places that are struggling to stock and supply the mass produced products we use every day. Chains that adopt 3D printing now <\/span><b>get prime real estate<\/b><span style=\"font-weight: 400;\"> at the intersection of physical and digital. Offering the service online and in-store gives them the ability to fulfill on demand, regardless of channel and without the problem of redundant inventory.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Could 3D Printing take the in-store experience to another level?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It could because 3D printing is <\/span><b>so damn engaging<\/b><span style=\"font-weight: 400;\"> to watch. When I mention this in presentations many people scoff, saying that it\u2019s just a novelty. Even though its cool, people will quickly tire of seeing products materialize out of thin air. Okay, but then I mention our local restaurant chain, Dewey\u2019s Pizza. They\u2019ve encased their kitchen in glass and any given Friday night, you\u2019ll find kids pressed up against it, watching pizza being made. People have been turning ingredients into meals since man discovered fire, yet still people watch. Sure they make it fun, but its also about a captive audience. What else are you going to do while mom and dad finish their coffee?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider another example. Each time I take my kids to the local mass market store, they beg to go see the fish. The store sells tropical fish, lined up in tanks. In the aisles, kids (and adults) are lined up watching. The same store sells live lobsters, and again a crowd develops. When I\u2019m standing there it sort of feels like a mob gathering for an execution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Try Googling \u201cis shopping considered entertainment?\u201d Based on the results, it\u2019s also a sport, an aphrodisiac, burns calories and can even be addicting. All kidding aside, the point is this: brick-and mortar retail is as much entertainment as it is about filling a need. Retailers know this and spend significantly to optimize the experience. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even when its about filling a need, brick-and-mortar shops have an opportunity to influence. According to a recent POPAI <\/span><a href=\"http:\/\/www.prweb.com\/releases\/2014\/02\/prweb11572195.htm\"><span style=\"font-weight: 400;\">study<\/span><\/a><span style=\"font-weight: 400;\">, 82% of mass merchant purchase decisions are made in-store, a jump from the 76% found in a related 2012 report. The 2012 data also <\/span><a href=\"http:\/\/blog.analyse2.com\/?p=1185\"><span style=\"font-weight: 400;\">found<\/span><\/a><span style=\"font-weight: 400;\"> that 55% of the purchases people made were unplanned. Again, retailers know this and its why they spend significant sums on point-of-purchase marketing. In most retail chain stores, these materials are strategically placed and specifically designed to influence purchasing behavior. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For 3D printing to take the in-store experience to another level, <\/span><b>the same principles must be applied<\/b><span style=\"font-weight: 400;\">. Sure, 3D printing in-and-of-itself is engaging to watch, but when surrounded by professionally crafted displays and signage, the effect is amplified. You can\u2019t treat it like a kid\u2019s lemonade stand. Popping up a card table, plugging in a 3D printer and hanging a sign out front won\u2019t do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Winning at the intersection of digital and physical requires careful orchestration among a retailer\u2019s marketing, eCommerce, merchandising and store operations teams. Beyond the printer and beyond the products, you\u2019ve got to deliver on the experience and that takes, well&#8230;experience.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever been experienced? I have. Lyrics from that Jimi Hendrix song make for a great introduction. Not the kind of experience you get working in an industry for years or even decades, though that\u2019s important. In this article I\u2019m primarily talking about the shopper\u2019s experience. Not the online user experience, though again, that<a class=\"article-read-more\" href=\"https:\/\/get3dsmart.com\/Stagingsite\/2014\/04\/20\/are-you-experienced\/\"><i class=\"flownewsicon fa-angle-double-right\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":4021,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[61,25],"tags":[68,144,145,146,110],"class_list":["post-4020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3dp","category-retail","tag-3d-printing","tag-brick-and-mortar","tag-experience","tag-internet-retailer","tag-retail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Are You Experienced? | Get3DSmart<\/title>\n<meta name=\"description\" content=\"Could 3D Printing take the in-store experience to another level? 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